- Other parties such as lenders, brokers and valuers who may be involved in the services we provide;
- Publicly available information;
- Parties you have authorised to deal with us on your behalf;
- the provision of property valuation and property advisory services;
- conducting marketing campaigns;
- assisting with the administration of Greville Pabst’s operations;
- collating property valuation information;
- collecting information on people who responded to marketing campaigns; and
- future planning to improve our business.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
It is our commitment that sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; and/or
- where required or authorised by law;
Disclosure of personal information
We use and disclose personal information for the purposes for which we collect that personal information and any directly related purpose, or if required by law. This includes disclosing personal information to service providers who assist us in our functions and activities only when reasonably necessary to assist in those functions and activities.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse, interference, loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information we collect or store is, or will be, retained in client files which may be kept by us for a minimum of seven (7) years.
Please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other website registrants with whom you share your information. We cannot guarantee that only authorised persons will access or view your personal information.We cannot ensure that information you share on the Website or provide to us will not become publicly available. We are not responsible for third party circumvention of security measures on the Website, our electronic databases or at any of our premises.
- A written complaint must be forwarded to the Chief Operating Officer and must specify sufficient details of the alleged breach.Our Chief Operating Officer will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.